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Ocean Prop1

Ocean Properties

Solution

As a business requirement, the Guest and Reservation Data in Salesforce was needed to be concurrent to their Oracle Reservation management system. As a business requirement, the Guest and Reservation Data in Salesforce was needed to be synced to their Oracle Reservation management system. This is achieved using the real time bi-directional API Integration with Bulk API Web Services (REST web services). This project also involved CTI Integration with Mitel.

Challenges

Ocean Properties uses real time ORS Oracle Reservation Management system with Oracle Database at its backend.

Results

The customer insite derived from the MICORS Integration increased customer satisfaction and improve operational efficiency.