Nov 3 2014By Murray Grevious
Communicating with your customers and agents is one of the most important parts of Salesforce. Here are a few tools that will help you with Salesforce consulting and implementation when it comes to communication strategies.
This service allows you to broadcast emails to customers and prospective customers. The service also has an option for creating surveys to get customer feedback, and even an RSS feed that you can provide to your customers for staying up to date with events related to your company.
You can use MagnetMail for sending fax messages to your prospects and customers as well. The service has a support system that you can access at any time of day or night. You can also track every message you send in order to see who has opened what, what they’ve clicked on, when they unsubscribed and so on.
This service does have a cost associated with it.
Sales Activity Dashboard
This is a free tool that is completely native to Salesforce. You can use it to check how your sales team is doing in terms of engaging with their opportunities. The tool allows you to set up a custom dashboard for checking on the professional work rate of the sales team.
This information will make it easier for you to communicate with your sales team about their performance, as well as give you ideas for implementing new strategies that might help the team succeed more in the future.
For more information about using Salesforce to further goals of your business, please contact us.